Saturday, September 20, 2008

The Customer is Always Right ... nearly

Customer: “Hi, I’d like to pick up my pictures.”

Me: “Hmm…it seems they aren’t in yet, when did you send them out?”

Customer: *very angry* “They were supposed to be in today!”

Me: “I’m sorry sir, but the lab where they are processed is hours away and its too dangerous for the drivers to be out on the roads today.”

Customer: “Well I made it, how come they can’t?”

Me: “Sir, you live on the street behind the building, which is a much shorter and safer distance compared to the over 120 miles the driver would have to drive, especially on roads that not even emergency vehicles won’t go onto.”

Customer: “I was told my pictures were going to be back today, and I want them today!”

(I’m about to apologize to the man but am beaten to the punch by the customer behind him…)

Customer #2: “Yeah! You guys should have dog sleds on the side just in case.”

Original Customer: “Don’t be ridiculous!”

Customer #2: *in a very apologetic tone* “I’m sorry, I thought it was my turn to make insane demands.”

Original Customer: *storms off talking to the air about how rude people are*

Customer #2: “That was fun!” *walks away*

(Unfortunately, I never got to thank that second customer. Wherever you are Customer #2, thank you.)


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